Privacy
Australian Central Credit Union Ltd - Privacy Policy
Please click on the following link to view Australian Central's current Privacy policy.
Web Site Security and Privacy Statement
We respect your privacy and appreciate that the security and confidentiality of information provided by you when using this site is an important factor in you continuing to use our online services.
Accordingly, this Security and Privacy Statement (this ‘Statement’) explains how Australian Central Credit Union Limited and its related bodies corporate (together called ‘Australian Central’) will treat your personal information as you access and interact with our web site. It should be read in conjunction with our Privacy Policy and the National Privacy Principles (available from www.privacy.gov.au), both of which form part of this Statement.
In addition to the provisions of this Statement, at certain sections of this site there may also be additional privacy provisions that apply. You should review any additional provisions wherever they are accessible.
Information We Collect from this Site
The information that we collect about you will depend on how you use the facilities offered by this site. When you visit this site, we make a record of your visit and record the following type of information:
Your server address;
Your screen operating system;
The web addresses and pages you access;
The date, time and duration of the access; and
The type of Web Browser you are using.
This list is not exhaustive, and we may collect additional information from time to time. However, any additional information recorded will be of a similar nature, and we will not collect personally identifiable information without your knowledge and express permission.
For example, if you complete an online application or feedback form, you may be requested to provide personal information to help us process your application or respond to your query. Where such information is requested, you should first review the supplementary privacy provisions that are accessible in the specific area of this site that you are visiting (if any). Information provided through an online application or feedback form will be recorded only if you choose to transmit the information.
Where password access is required (for example, to access Online Banking), your log in name, the number of log in attempts and you password will be recorded for validation and security purposes.
In some instances, we may run competitions or promotions on the site, which may require your name and email address to be collected for contact purposes. Sometimes these competitions or promotions may require this information to be passed on to a third party partner of Australian Central involved in the competition or promotion. In these circumstances, we will not offer these services unless an assurance has been received from the third party that the information will only be used in relation to the specific competition or promotion.
Cookies
A "cookie" is a small text file placed on your computer by our web page server. Cookies may be used to track your browsing behaviour and enable Australian Central to determine whether a particular page has been modified since your last visit. Australian Central does not use Cookies for the purpose of collecting information that personally identifies you.
The use of cookies helps us to monitor the usage of our web site and identify opportunities for improvement, at the same time as helping to prevent and monitor security breaches.
Email Addresses
Your email address is recorded if you send us a message or otherwise provide that information to us. We may use your email address to:
respond to your request for more information or expression of concern;
provide information about Australian Central products and services that we believe may be of interest to you;
advise results of competitions or promotions; and
provide any other notice that we are required to give you where delivery of that notice by electronic means is permitted by the relevant statute, code of conduct and our constitution.
However, we will only email you if you give us permission to do so. In some circumstances we may imply your consent to email information to you. If we send you an email for commercial purposes, we will give you the option of not receiving further emails of this nature.
In addition, we may monitor your email content for security issues including where email abuse is suspected. Our response to you may also be monitored for quality assurance purposes.
Security of Information
Australian Central takes all reasonable steps to preserve the security of personal information collected as a result of your use of this site.
When you choose to send information to us, such as when you complete an online application or feedback form, your browser (if it is configured appropriately) will advise you whether the information you are sending us will be secure or not.
However, communication by electronic means has inherent risks and no transmission of information over the internet can be guaranteed as completely secure. Accordingly, Australian Central cannot guarantee that the information you send to us via email will be received by us or is safe from third parties who may intercept a transmission.
Australian Central is not liable for your transmission of information across the internet or the use of your information by third parties that link their sites to ours. This disclaimer extends to such activities whether caused by the negligence of Australian Central, its employees, agents, and contractors or otherwise.
Retention of Emails
We will preserve the content of any email that you send us, if we believe that we have a legal requirement to do so.
Changes to this Security and Privacy Statement
Your continuing use of this site is taken as your consent to the uses of your information outlined herein, and your confirmation that you have read, understood and agreed to the website terms of use.
This is the current Security and Privacy Statement. It replaces any other Security and Privacy Statement for this Site published to date.
Australian Central may at any time vary this Statement by publishing the varied Security and Privacy Statement on the Australian Central Web Site. You accept that by doing this, Australian Central has provided you with sufficient notice of the variation.
There are inherent risks in transmitting information across the Internet and therefore any information you do so transmit is at your risk.
Contact Us: Please email us or call our National contact Centre on 13 13 21 or drop in any of our Banking and Advice Centres, if you have any concerns.
